4over - Arlington, Texas

Shelston C.

Reference #B35229113109-001

While picking up my supplies, the forklift driver dropped my pallet by the door Nd walked away without even acknowledging me.
I wanted 5 mins for him or anyone to come and use the forklift to place the pallet in the bed of my truck.
After 5 mins I began to breakdown pallet and load the boxes 1by 1. After i was halfway through loading the boxes, the forklift driver and another old dude in full Jean outfit walked passed me multiple times without even acknowledging or attempting to use the forklift to load the pallet …..
This experience was horrible and I will be switching printing companies and letting other fellow business owners about the lack of customer service and professionalism at 4over.

Tim T.

Poor customer service. Closed the entire week of the 4th of July but no where does their information state it but says 4th and 5th. Drove to pick up an order and wasted my time. Furthermore the website hours states 8:00 to 6:00 but sign on the door says pickup 8:30 to 6:00. Had to sit and wait until they open. They obviously don’t care about informing their customers of the real hours. Pitiful

LISA

Recently, the service became really terrible. Customer service cannot transfer our call to the print facility to get update but they never really get solution for you. The order always 3+ days delays. The customer service always said will update the your issue ASAP and email you or call you for follow up but NEVER did. IT seems all the shortage fault not their fault. Always cannot guarantee the production time, even I add extra fee for next day service is waisted money. Cannot ever co-operate with the customer with a sample solution. my customer is not their customer so don't care if I lost my case.
Be careful if you really need your job to be done on schedule.

Tim M.

Good quality and reliable turnaround times. But...I tried to place an EDDM order for a local customer. They only allow local pickup if the printing company or broker is local. So, they want me to ship ground 15 minutes away, instead of allowing my customer to pick it up.

But they turned in around faster and with good quality. So I'm happy.

Robynn R.

This is my second review with this company! Their customer service is a JOKE!!!!!! I have been on hold for 45 minutes and no, I will not leave a call back number and have them call me back because the last time I did that, someone called me at 6:30PM....we close at 4PM! No one ever answers the phone or emails and their "new and updated" website is terrible and NOT user friendly like the old one. I can't edit or add, I have to stat over! If I could go somewhere else I would but they have the cheapest cards in town! That's the ONLY good thing about 4-OVER!!!

Joshua P.

I have used them twice now, for two different projects - one mounted enlarged print for a seating chart for a wedding and just this past week I ordered their akuafoil labels - and both times the price, service, turn-around and quality of product have astounded me. I am so thankful to have found them! Highly recommend!

Stacey

4Over offers lots of great options, so they’re my go-to for my printing needs. However, the website(s) performs poorly. It has slow loading times, has a clunky interface, and can be confusing to navigate. When all of that adds up, it creates a significant roadblock in the ordering process.

Joshua L.

4Over is designed to cater to professionals in various industries, offering the best rates and best work in the industry of printing and media. They also are one of those few companies that have real people willing to spend the time with their customers. After working with other printers for various media projects, I'm never leaving!