AutoNation Ford Valencia - Valencia, California

white 3.

This was the best purchase experience I’ve ever had. Sean, the fleet manager, was excellent during the entire process and gave me the best price for my Raptor 802a package within the entire state! That is no exaggeration. I was so happy from dealing with Sean, to the finance manager. I highly recommend this dealership. You will not be disappointed.

Henry R.

I sadly conducted business here. I had my For Raptor serviced here for a few years. The last time I turned the vehicle in for regular service I mentioned there was a very obvious knocking sound coming from the engine area. My service was completed, and I received the service record with all the areas in green and was informed there was no issue. Three days later I was in a cross country trip in the middle of nowhere Oklahoma and my truck started making a loud knocking sound. About 10 minutes later the truck stopped running. I waited almost 6 hours for a tow truck in freezing cold weather and almost didn’t make it to my destination, which I had orders to report to. I won’t bore you with the rest of the story, but almost $30k later this dealership refused any ownership of this issue and left me to hang dry. Mistakes happen, but any business that doesn’t take ownership of a mistake is the worst type of business.

I do not recommend you spend money at this dealership.

UPDATED: 2/16/25- AutoNation Ford would like to make you believe they are trying to find solutions by saying “Please contact our GM they would like to make it right,” but in fact, it’s just a visual to make it seem like they care. I’ve called several times and the GM is too busy, which I understand, but don’t say talk to our GM. At the minimum though, at least have someone “try” making it right if that’s what you say you are trying to do. This is a joke… I’m going to proceed with Better Business Bureau (BBB). I wish I could review it negative five stars.

Samuel N.

Had a really great experience buying my first car here. Justin was very responsive over the phone and found me an answer to any question I texted him later on. He was very kind and down to earth too. When going over the finances and signing the documents Linus was extremely helpful, clear, fast and I felt secure that I was only paying what I needed to. Overall, terrific service, looking forward to popping in to say hi next time I'm driving through Valencia.

Bob K.

I always have a great experience at AutoNation Ford in Valencia. They've kept my 2013 F-150 w/ 225000 miles running great for years. I just had a lot of work done on it and it's like new again. The customer service is great and the work the do on my truck is the best. A very happy customer here. Morgan and Sam in the service department are my go to people. They're ALWAYS very helpful. Thank you AutoNation Ford in Valencia!!!!!

Pablo R.

I purchased a car from this dealership over Memorial Day weekend, but unfortunately, they didn’t detail it, claiming they couldn’t because it was the weekend. I also mentioned an issue with one of the car’s sensors, and they assured me it was covered, saying it just needed to be cleaned. However, after further inspection, it turned out the sensor was actually broken. I have proof of texts and reached out multiple times, but they always had excuses, with Elias, Nick and Muhammad involved, while the general manager, James, was constantly ‘on vacation.’ Despite their initial promise to cover the repair, all of them stopped responding to my calls and ignored the situation entirely. Beware – they only care about making the sale, not about following through on their promises or customer service.

Bill J.

Willie was great in helping an older gentleman sell his vehicle while dealing with the pressures of moving back to Minnesota. Willie helped negotiate a price that both parties could be happy with. Giving up his driver's license, selling his last car was stressful and I appreciate Willie's help in making this happen.

Kim N.

First I’d like to say they fixed my car quicker than I thought. My complaint is the promises they did not fulfill. My car which is 1 1/2 yrs old would not start go into neutral etc… and I could not drive it due to a 12volt battery being dead (found out after service) it is a mustang mach E. They could not tell me how to get it onto a tow truck… I had to show the tow truck driver a you tube video that I found after waiting for the dealership to call me back with no results. The dealership said that they would have a car for me by Monday since I drive for work, I need to have transportation. They never called me… when Tuesday came (without a follow up from the dealer) I called and asked about my car and the rental. My car was going to be ready in an hour when they called me back later that day. He asked me if I would like a car wash. I said yeah that would be great! He said no problem give me an extra hour. I picked up my car 2-3 hrs later and it was not washed. It just added to the disappointment of poor service. Hopefully this review helps you. They failed to deliver on expectations and then promise random things without fulfilling. I would have been fine without wash expectations and I would have been fine if they said no rental would be provided so I could plan ahead without being inconvenienced, even though my car is practically new and it should be covered. I was just trying to get to work with minimal issues. And the fact that no one knew how to get my car onto a tow truck with a dead battery and a dead 12V battery was kinda ridiculous…in all if there was another convenient area to service I would much rather use them…

Michael H.

Gregg at AutoNation Ford Valencia was very helpful in setting up my appointment after two other Ford dealers told me they could not help me. On the day of my appointment, Gregg assisted me upon arrival. The work was done efficiently and within the time frame that I was told it would take. I would return there for service despite the hour drive it took rather than the local Ford dealer who would not help me. Thanks, Gregg for an enjoyable experience.