Cadillac Mountain Sports - Ellsworth, Maine

Cadillac Mountain Sports - Your Premier Destination for Outdoor Gear

Nestled at 32 High St, Ellsworth, ME 04605, United States, Cadillac Mountain Sports is a go-to destination for outdoor enthusiasts seeking high-quality sporting goods. With a telephone number of 2076677819 and an extensive online presence at cadillacsports.com, this specialty store offers a comprehensive range of products and excellent customer service.

Wide Array of Products and Specialties

Cadillac Mountain Sports specializes in catering to the diverse needs of outdoor enthusiasts. Their extensive inventory includes:

• Hiking and camping gear
• Water sports equipment, such as kayaks and paddles
• Snow sports gear, including skis, snowboards, and related accessories
• Fitness equipment and apparel
• Canine gear for hiking and outdoor activities

With such a broad selection, customers can find everything they need for their outdoor adventures under one roof.

Exceptional Customer Service and Staff Expertise

While the inventory is impressive, it's the staff's knowledge and friendliness that truly sets Cadillac Mountain Sports apart. Customers frequently mention the helpful and professional assistance they receive, with staff members going out of their way to ensure customers find the perfect fit for their needs. For instance, one customer praised Caleb's excellent service in helping them upgrade their kayak.

However, some customers have noted that assistance can be hit-or-miss at times, with not all staff members being as attentive or knowledgeable as others. This inconsistency in service is worth considering when planning a visit.

Convenient Location and Accessibility

The store's location in Ellsworth makes it easily accessible for both locals and tourists. It offers in-store pick-up and delivery options for added convenience. Additionally, the store is wheelchair-accessible, with a designated car park and entrance, making it welcoming to all customers.

Payment Options and Quick Visits

For transactions, Cadillac Mountain Sports accepts a range of payment methods, including credit and debit cards, as well as NFC mobile payments. This flexibility caters to various customer preferences.

Customers appreciate the store's layout, which allows for quick visits. This is particularly useful for those with busy schedules or who prefer a streamlined shopping experience.

Customer Reviews and Ratings

Cadillac Mountain Sports has accumulated 174 reviews on Google My Business, with an average rating of 4.3/5. This positive feedback is a testament to the store's commitment to providing quality products and excellent customer service. Customers consistently praise the store's inventory, staff friendliness, and overall shopping experience.

However, it's essential to note that some customers have mentioned instances of poor assistance. While these occurrences are in the minority, they highlight the importance of being prepared for potential inconsistencies in service.

In conclusion, Cadillac Mountain Sports is a highly recommended destination for outdoor enthusiasts seeking a comprehensive range of sporting goods and expert advice. Their wide array of products, convenient location, and excellent customer service make them a standout choice in Ellsworth, Maine.

👍 Reviews of Cadillac Mountain Sports

Jack M.

4/5

Have a great inventory. Sometimes it's difficult to get someone who works there to assist you.

They also have a great inventory of canine gear, everything you could think of when it comes to getting your dog ready to go hiking, camping, or just chilling.

Steve L.

5/5

My new Osprey backpack is just right. Price, and salesperson were great. A wonderful store.

Kelly L.

5/5

Super friendly staff and great selection of items!

Melinda B.

5/5

I walked into the store wanting to upgrade my kayak. Caleb was superb in helping me with a new boat and accessories. He was very friendly, knowledgeable, professional, and answered all my questions.

David J.

5/5

This is a very nice store with a wide variety of high quality products. I was particularly impressed with the variety of running shoes that they had. I purchased a pair of Topo shoes (a brand I was not familiar with until I found them at this store). The shoes are awesome -- the best running shoes I've ever had. The salesman was very knowledgeable and helpful. He even invited me to purchase a couple of pairs so I could try them at home to make sure I got the right size. The return process was super easy.

The clothing options were extensive and high quality. I purchased a ExOfficio sweater, with the bug repellent fabric --a must have for summer in Maine, for my wife. She loves it!

Overall, this is a very nice store, with a lot of nice products and great staff! I highly recommend.

Rich T.

1/5

They say customer service is dead and when it comes to Cadillac Sports, they are right!
Went in today to pick up a much needed pair of new hiking boots. Walked in with 3-4 “sales people” standing around the front desk. I asked where the shoes were and was directed to the back left corner. Looked at a decent selection of shoes for 15 minutes wondering which over priced ones to buy and no one made it over or interacted with me at all. I was the ONLY person in the entire store and they knew I was the interested in shoes, which needed to be retrieved out back. Evidently they were too busy conversing at the front desk to be bothered to help the only customer in the store. On the way out, one piped up with “all set” to which I replied “yes, looks like all of you are too busy”
Not sure how they make any money with staff like this! Good luck if you go in. You’re on your own!!

Maria C. H.

5/5

My husband I and I went in recently looking for cross country skis and feeling pretty unsure where to begin. Nick was INCREDIBLY helpful and patient - really took the time to walk us through the options for skis, boots and poles. I would've given 5 stars simply for the experience we had in the store and the quality of customer service, but having used the skis a number of times now, we're also really thrilled with the skis we chose! They're just right for our purposes. Thank you! We'll be back.

LA R.

5/5

Extremely helpful and knowledgeable staff. Was able to purchase replacement hiking shoes and appropriate socks for healing a previously sprained ankle. Patient and kind. Also found great polarized sunglasses at a reasonable price, though they carry a number of high-end and designer models. Great Bar Harbor store.