E-ZPass Customer Service Center - Newark, New Jersey

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 375 NJ-21, Newark, NJ 07114, United States.
Phone: 8882886865.
Website: ezpassnj.com
Specialties: State government office.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Toilet.
Opinions: This company has 2428 reviews on Google My Business.
Average opinion: 1.6/5.

📌 Location of E-ZPass Customer Service Center

E-ZPass Customer Service Center 375 NJ-21, Newark, NJ 07114, United States

☎️8882886865

⏰ Open Hours of E-ZPass Customer Service Center

Monday: 7 am–7 pm
Tuesday: 7 am–7 pm
Wednesday: 7 am–7 pm
Thursday: 7 am–7 pm
Friday: 7 am–7 pm
Saturday: 8 am–2 pm
Sunday: Closed

E-ZPass Customer Service Center: Your Comprehensive Guide

Located at 375 NJ-21 in Newark, New Jersey, the E-ZPass Customer Service Center is a vital point of contact for those seeking assistance with their E-ZPass accounts or have queries regarding the E-ZPass system. This detailed guide will provide you with everything you need to know about this customer service center.

Main Services

Account Management: Customers can create new accounts, update existing ones, and link multiple vehicles to a single account.
Transponder Issuance and Replacement: The center issues new E-ZPass transponders and replaces damaged or lost ones.
Payment and Refunds: Customers can make payments, check their account balances, and request refunds if eligible.
Account Suspension and Reinstatement: The center handles account suspensions due to non-payment and reinstates accounts once payments are made.
General Information: Staff members provide information about the E-ZPass system, toll rates, and other related topics.

Location and Access

The E-ZPass Customer Service Center is situated at 375 NJ-21, Newark, NJ 07114, United States, which is in the ironbound section of Newark, near the Pulaski Skyway. It is easily accessible from major roads such as I-280 and US-1&9.

Public Transportation: The center is close to several NJ Transit bus stops, including the ones on NJ-21 and Ferry Street.
Parking: There is a dedicated parking lot adjacent to the building with spaces for both regular and wheelchair-accessible vehicles.

Featured Characteristics

Wheelchair Accessibility: The center is wheelchair-accessible, with a ramp at the entrance and an elevator to reach the upper level.
On-Site Services: The center offers various on-site services, including transponder issuance, account management, and payment processing.
Toilet Facilities: Restrooms are available for customer use.

Practical Information

Operating Hours: The center is open Monday through Friday, from 7:00 AM to 5:30 PM. It is closed on weekends and holidays.
Contact Information: You can reach the center by phone at 8882886865 or visit their website at ezpassnj.com for more information.

Positive Aspects from Reviews

Despite an average rating of 1.6/5 from 2428 reviews on Google My Business, there are some positive aspects highlighted by customers:

Staff Helpfulness: Some customers appreciated the helpfulness of the staff, mentioning that they were polite and patient in assisting them with their issues.
Efficient Service: A few customers praised the center for processing their transactions quickly, despite the long lines.
Cleanliness: Some reviewers commended the center's cleanliness and well-organized layout.

While the overall rating may not be high, it is essential to note that these positive aspects show that the E-ZPass Customer Service Center does have areas where they excel and can improve upon.

In conclusion, the E-ZPass Customer Service Center at 375 NJ-21 in Newark, New Jersey, provides a comprehensive range of services for E-ZPass account holders. With its convenient location, wheelchair accessibility, and on-site services, the center caters to a wide range of customers. Although there is room for improvement based on customer reviews, the center has shown that it can deliver efficient and helpful service when it matters most.

👍 Reviews of E-ZPass Customer Service Center

E-ZPass Customer Service Center - Newark, New Jersey

rahul D.

4/5

They opened exactly at 8. They allow 10 people inside the room where there were 7 counters. At 8 am only 2 windows were open for business. At 8:10 am 4 counters were operational.
4 more people were allowed to enter the waiting area.

Suggestions- if you are planning to buy new EZ-Pass, better to fill out the application online and come here with the reference number.

With 4 counters operation and being 10th in the line, everything was complete by 8:15.

In the counter it took only 2 minutes for me because (look at the suggestion)

Erick G.

5/5

An extremely pleasant and knowledgeable agent named Honey took care of me today. I would like to thank her by leaving a positive review for her assistance today! Hopefully other customers get to deal with Honey and experience her assistance in their ez pass needs as well as anytime in life they get the pleasure of speaking with her! So easy going and a literal ray of sunshine! I hope I can make people feel as good as she did me while helping me!

Stanley O.

1/5

God awful service. The absolute worst. I travelled in NJ for a week. Most tolls hit my PA EZ Pass no problem. Some didn't, don't know why don't care. They send me 5 violation notices for tolls all less than $6, with $50 fees applied, all threatening to send me to a collections agency if not paid. The website allows you to dispute 1 only, but never tells you that beforehand.

I call to resolve, quite iiterally an hour and 6 minute wait, and the woman on the phone was immediatly annoyed at me for calling. She did not help at all and was nasty and rude.

I'll vacation elsewhere. NJ is so wacked in so many ways, this just adding to the litany of them.

Haroon C.

1/5

Why does it always take at least an hour to try to get through to someone? Who can stay on the phone for an hour during business hours? Dont people have to work!? Why do they not have enough staff!? And this TERRIBLE website!? They are collecting all OUR toll money and cannot even give proper service!? And then charge $50 admin fees!? Do they not read these thousands of negative reviews!? All these lawsuits have been attempted to be filed! This government needs to be removed and these people need to be held accountable. Taking “toll” money to allow us to drive on OUR roads that we pay for through our taxes!!

Paulette R.

5/5

Crystal was fantastic. I did wait over an hour on hold to speak with someone, but she was kind listened to my case, looked for the documentation I submitted, and got someone to review my violation dispute. It's not resolved...yet. I do want to make sure everyone knows Crystal is polite and sweet to work with.

Avraham R.

1/5

Understaffed to the max! When calling customer service the prerecorded message says to expect to wait on hold for 40 minutes, but in reality expect to wait on hold for at least an hour to an hour and a half. I tried calling them 3 times last week and had to hang up after 90 minutes and try again the next day because I couldn't wait on the phone any more!
I'm in New York Easy Pass customer and do not have a New Jersey E-ZPass account. When my account balance does not have Auto replenishment and my account goes into the negative, all of my tools get billed to me in the mail along with a fee and I must call them and wait on hold for ages to request that they transfer the bill and drop the fees to my New York E-ZPass account which by now I have already replenished. This is not functional. It should automatically transfer to my New York E-ZPass account. New York E-ZPass customer service is under the impression that it does but in fact it does not. Please fix this!

L J.

1/5

The call-in customer service is abysmal. You have to wait at least 40 minutes to talk to someone. Then they can't answer your questions. So you have to speak to a supervisor. No supervisor ever available so you have to get a call back. Call back timeframe is 7-10 days. Ridiculous. Whoever is hiring staff and managing the phone systems should be replaced.

Shadman A.

1/5

NJ EZ pass is a money hungry organization. They send toll violations while you have a EZ pass. For the same day all my other tolls were processed normally except this one. My toll was $5.65 and the admin fee was $50.00. I did call customer service number multiple times. I waited literally for hours, nobody picked up the call. Obviously it is a monopoly business. Everyday people will always suffer.