Publix Super Market at Dadeland - Miami, Florida

SunFlower

Out of all the publixs that I visited, this one really took my breath away. It's gorgeous and big. When I lived in West Virginia. I really missed you and your delicious sandwiches. It's always friendly and quick to answer your questions and assist you in any way. I love you. Publix never goes away. And very clean and well maintained.

Vladimir K.

I was just at the Dadeland store where I purchased 6 bottles of Mother Kombuchas because they were on sale for buy 2 get 1 free. I went home to enjoy the kombuchas but as soon as opened the first bottle I noticed that the drink tastes almost flat; i.e., it has depleted content of CO2 gas. Thus, not enough CO2 gas in the drink. I still drank 3 bottles because I am too lazy to drive back to Publix, and it costs me money for gas. I just don't enjoy them as much. I meant to say I don't enjoy them at all I am just forcing them down the throat.

Barbara S.

Very large store with a lot of variety of foods, etc. The lady who checked out my groceries had patience and was helpful. I enjoyed shopping there

RoyalTT

Need more self check outs but other than that it's a pleasant place to shop

Gioconda V.

Love this Publix location, is one of the best,if not the best one. This store is always clean and super organized, there are always carts by the entrance, shopping baskets all over the store, in the deli department, bakery, meats, fruits, etc. The staff is always nice and willing to help. Plenty of parking espaces!

Jason B.

Dear Store Manager Frank Roa,

I am writing to formally express my disappointment regarding the poor customer service I experienced at your Publix location (9105 South Dadeland Boulevard, Miami, FL 33156) on February 3 at 9:24 PM.

Upon arriving at the customer service desk, I encountered two employees, Rudy and Heidi, engaged in personal conversation, laughing and giggling, while I stood waiting to be acknowledged. After a noticeable delay, they finally addressed me. When I presented my items, Heidi turned to Rudy and stated that they could not accept them. I pointed to the Publix Guarantee sign behind them, which states otherwise, and politely asked to speak with a manager. Instead of assisting me professionally, they exchanged looks, laughed, and casually said, “Call Gio.”

To my disappointment, when Gio arrived, he immediately dismissed my request, stating that he could not process the return without a receipt and turned me away without further discussion. His unwillingness to assist and lack of professionalism did not align with the high standards of service that Publix is known for.

After briefly leaving the store, I returned and found Rudy and Heidi laughing and making jokes about the situation with a security guard. This level of unprofessionalism is completely unacceptable. Instead of treating customers with respect and courtesy, they mocked my experience, which further added to my frustration.

Publix Guarantee & Return Policy

Publix has established a well-known customer-friendly return policy, the Publix Guarantee, which states: "We will never knowingly disappoint you." According to this policy, if a customer is dissatisfied with a purchase, Publix will cheerfully offer a refund or exchange. Even without a receipt, Publix provides refunds in the form of a Publix gift card.

While Florida law does not require retailers to accept returns without a receipt, Publix’s own policy ensures customer satisfaction by accommodating such returns. Given this, the response I received from your staff was not only incorrect but also dismissive of Publix's commitment to customer service.

I am extremely disappointed in how this situation was handled and the unprofessional behavior of your staff. Publix has built a reputation for excellent customer service, and this experience did not reflect that standard. I kindly request that this matter be addressed, and I would appreciate a response regarding the corrective steps being taken to ensure better customer service in the future.

Thank you for your time and attention. I look forward to your response.

Sincerely,
Jason Bayner

(Please do better next time)

Mike S.

Huge Publix. Has literally everything. Just make sure to have water on you and tennis shoes on . Dress comfortable and try not and get lost . Could take you 90 min plus to get from one end to the other . Has a hot food bar that's good. I just wish it had a few more options . Bread is always fresh here. Something I can't say about the publix in Miller Square .

Renato L.

What a find. Great parking area and close to the hotels. This beach is big and have everything you need, from freaky made for you subs sandwich, to roast chicken, fresh vegetables and food, excellent selection of beers and wines and spirits, and the isles of shelves go on and on. It is big inside. Also open from 7am helps, closing around 10pm. Very cool inside.