Publix Super Market at Neighborhood Shoppes at Orangetree - Naples, Florida

D W.

Nice store, but multiple things at register didn't cone up as clearance/sale, as they were marked on aisles. Checkout wouldn't mark them down, had to go back and take pictures of the displays and verified unit size and item code, then checkout still wouldn't mark them down, and I'd have to go to customer service to check out. It would still be OK if they admitted there was a mistake then, but they closely eyed my photos, suspiciously, but "gave" me the discount. And didn't make any indication that they'd fix it in the system or take signs down. $3.25 price difference per item, overcharging everyone who buys them. Not cool at all.

Sam L.

Had one of the best experiences today at this Publix store! I went in to find some chips, and after looking and not being able to find the ones I usually pickup (Mission thin and crispy), I opted to ask one of the employees. I ended up asking the Store Manager, Steve, about the chips that I could not find. Without having had the chance to finish my sentence, Steve told me that he would go to the isle with me to look for the item. While walking, Dana (another store manager), showed up on our way to the isle to ask Steve something, and he politely explained that he was assisting me and if she could also assist, if possible. They both immediately started to look throughout their shelves for the chips in question, and additionally verified within their systems to see if they had any in stock. Steve went as far as reaching out to their neighboring Publix to confirm if they had any so that I would not waste my trip. While still searching for the chips, a third Manager, Gene, also showed up and greeted me and his team members and began to see what he could do to help. He went to the back to make sure that there was not any surplus that was not accounted for from a previous delivery. The kindness, humility, compassion, and thoughtfulness that was rendered to me was more than what I could have ever conceived any store manager, let alone a group of three separate ones, provide a patron with who is looking for potato chips on a Monday night. They all made my day! Steve, Gene, and Dana are the epitome of qualified and hard-working employees that deserve all the praise they can! Their arduous attempt at helping me in exchange for nothing, other than my satisfaction, is the reason why I will be a loyal customer of this Publix store for years to come! Thanks to their innate work ethic and the rapport that they help create with their patrons, people like myself find themselves returning to Publix; "Where shopping is a pleasure!"

Calvin K.

I work at the cvs across the street and always have problems with the deli specifically. I placed an online order knowing they ignore customers and take all their time on subs and waited one hour for my sub. When I went on break my sub wasn’t ready and they were taking customers at the counter. So I came back ANOTHER hour later to waste the last 15 minutes of my break grabbing my sub. My cold sub that was sitting on the hot chicken rack. Just to go back to work open it up and find it completely soggy and falling apart with a sweet aura ha sauce I did not order. This is ongoing and they obviously do not see a problem with the lackluster deli department. Do not recommend!

Garvinn C.

It’s difficult to be disappointed with Publix! Every visit feels welcoming, and the quality of service is consistently top-notch. The store is always clean, well-organized, and the staff genuinely go out of their way to help. From fresh produce to the bakery and deli, everything is high-quality, and you can tell they take pride in what they do. It’s rare to find a store that maintains such high standards every time. Publix truly sets the bar for customer experience—highly recommended!

Chris S.

Avoid the Deli. After 1 hour in line (only 6 people), I asked for 2 Chicken tender sandwiches, the employee rolled her eyes and walked off. She came back to tell me it'll be 20 minutes and to get back in line. I asked if she could make the sandwiches when the chicken was ready to avoid having to stand in line for another hour... She ignored my question and asked for the next person. I understand that people have bad days, but this isn't the first time the deli workers have been rude.

Michelle P.

Placed 2 subs for pick-up. Waited 30 minutes past pick-up time and only got 1 out of the 2. Waited a bit longer but the 2nd sub was completely wrong. Good thing I didn't have allergen complications with the one they made wrong.

This location needs more people at the deli making pick-up orders and in-person.

john K. J.

I love this store!!!! Even though it's super busy!!! Awesome people work there. The butcher manager helped me out by cutting up a filet into steaks. He did a great job!! It's always clean and well stocked. Never walked out without getting what I needed.

Greta K.

This is a great store. Is very low stress. I've been to the one on 951 in Collier Boulevard and I get so stressed out shopping there but the Orange Tree store is really nice. It's clean, it's friendly and I love shopping there.