The Mail Box

I always go here to ship packages. They are friendly and helpful. Definitely recommend.

This place is the best! Today I was rushing to mail a package as I’m new to the area so I 1) didn’t realize how long it would take me to get there during rush hour, and 2) went to the back of the shopping center instead of the front and called super frazzled minutes before 5:30pm thinking I wasn’t going to make it after a long drive. Despite the fact that I’m quite sure I sounded completely unhinged, the staff member was as calming and kind in person as on the phone, and her boss whom I met there was equally genuine and knowledgeable about some questions I had regarding shipping. My stress melted away chatting with them and I can’t recommend their excellent customer service enough!

The Mail Box has some of the friendliest and helpful staff. I used to get anxious when trying to ship something, but everyone here is so friendly and helpful. Compared to a regular post office, I paid much less for shipping materials AND got amazing customer service. I am so happy to come here each time and it feels so nice to have a place where I feel comfortable asking for help! Thank you.

I cannot speak more highly of the wonderful staff at The Mail Box. I have gone here twice now to rush out packages (my poor planning), and they have been so kind and patient with me. They work extremely hard to find the shipping method best suited for your needs. So much more stress free and personable than any USPS, UPS, or Fed Ex, with all the options!

I got my fingerprinting done here today and the folks were just the sweetest and most patient people. They were training a new hire who was the most kind woman I've met in awhile. I received multiple compliments from a few different staff members and left having had a better day because of them. 10/10 recommend

This business is charging extra (credit card processing fees) and not listing those charges on their receipts. So... I received a receipt for $212, but I was actually charged $219.47. My main issue here is that my receipt does not reflect what I was actually charged. That is for a 6 month mailbox rental, mind you. Oh and that was with a "free month" thrown in. I know what the laws are in California, and I do know that TECHNICALLY you are not allowed to charge credit card service fees. I also know that this law has been challenged, and it will probably not be easily enforced. For the record, I believe that most businesses should be allowed to charge whatever they want, as long as those fees are clearly listed and reflected on the receipts provided to the customer. There is a TINY little sign posted on the counter about this fee, but I thought it pertained to shipping costs, and not to me, since it was not mentioned and nowhere listed on my receipt. I have no doubt that others have gone in and made purchases with their cards and not stopped to see the discrepancy in the accounting. It is deceptive. I would have been happy to quietly resolve this with the business owner, but he has refused to refund the total amount of my purchase. I was actually willing to rent a mailbox from him at prices that are much higher than other locations, simply because I wanted to support my community, and I love this shopping center and it is convenient for me. They are already charging a premium for their services, and then nickel and diming on top of that. I just couldn't let this one go. Buyer beware.

I am so impressed with the level of full-service at The Mailbox on P.C.H. at the Marketplace right by Trader Joe’s. I have a mailbox rental here and they also take care of my outgoing mail or when I need to send a package. I am able to receive packages that might otherwise be left on my doorstep in Long Beach and could disappear and I just pick them up on my way home from work-it’s perfect. So the security in knowing that my mail and my deliveries are secure is wonderful. Every year around tax season I drop off tons of shredding it’s unbelievable how much stuff accumulates and the price for shredding is completely reasonable and since I’ve been using them for more than 10 years I trust them too. OK and I just have to mention their gift shop! Completely unique gifts and cards and literally every time I give someone something that I picked up here, they absolutely love it! I’m not much of a mall shopper and I love to support Robin and her small business I want them to stick around pretty much forever so I can’t say enough good things about her business!

This place is the best!! Outstanding customer service at half the price of the big box UPS stores, whose service leaves much to be desired. Everyone here is so sweet and they try to save me money, which is great! I always come here for my shipping needs. They also have a really adorable gift shop and a wonderful positive energy. Save yourself time, energy and money and bring your packages here!